Notes from August meeting with Fulham FC

Carmelo Mifsud (CM, media relations manager), Casper Sylsvig (CS, chief revenues officer) and David Daly (DD, non-executive director) of Fulham Football Club met with Ian Clarke, Dan Crawford and Archie Rhind-Tutt of the Fulham Supporters’ Trust at Motspur Park on Monday 13 August as part of the ongoing structured relationship between the Club and the fans.
CM welcomed everybody to the meeting and gave Alistair Mackintosh’s apologies for his absence.

CM and CS confirmed that Sean O’Loughlin has left Fulham Football Club to take up a position as finance director at Crystal Palace. The Club are currently recruiting for a new finance director.

The Trust inquired again as to the possibility of the play-off final highlights package and the review of the season DVD to be made available as a digital download following some queries from our members. CS confirmed that following conversations with Fulham FC’s suppliers both items will be soon made available to download via iTunes and the cost of the upload would be borne by the Club so the price to supporters would be the same as the physical media.

The Trust representatives referred to the safe standing trial currently in operation at Shrewsbury Town and the Government review of policy that has been trailed over the summer. CM confirmed that the Club were interested in fans views about this, but any policy changes would have to wait until the Premier League and the football authorities had reached a firm view on the matter.


The Club had not yet appointed a contractor to carry out the Riverside Stand rebuilding works. The Trust will be following this up with Alistair Mackintosh in due course. The Club confirmed that, once the contractor has been appointed and a clearer timescale for the works is in the place, they would want to set up a Riverside Stand working group with season ticket holders to discuss the various relocation options. The Trust and the Club agree that it is vitally important to provide supporters with as much information as possible about the changes to their matchday experience at Craven Cottage.

CM said that the Club had talked to a number of clubs about their experience of undertaking similar rebuilding work – and that he had personally visited Bristol City, who also had to move long-standing season ticket holders during their building work. The Club are committed to continuing with the Riverside Stand work and will keep supporters updated as to progress.

DD, who has been working on the promotion of the Club’s history since his appointment to the Board, confirmed that he would be wiling to discuss how to represent Fulham’s history in the new stand with the fans. The Trust will be setting up a meeting with DD and potentially other Club officials to discuss this in greater detail.


The Trust raised the issue of the increased cost of upgrading tickets for matches this season. CS informed the meeting that, during a period of mystery shopping and direct phone calls to supporters seeking to renew their season tickets and memberships, that they discovered a number of adults who held concessionary memberships or season tickets.

Detailed analysis from last season on the number of games that season ticket holders miss showed that genuine concession holders are most likely to miss midweek evening kick-offs for a variety of reasons, particularly travel time to and from the game, so the Club wanted to keep the option of upgrades open. CS confirmed that the Club will keep this policy under review, but stressed that it had already proved successful in deterring the number of touts offering Fulham tickets for sale.

The Trust also raised the concerns of some members that they had purchased full adult tickets that had concession printed on them – and this was leading to problems at the turnstiles. CS replied that the Club would be looking into this as a matter of urgency.

The Trust representatives reiterated our concern at the expense of attending Fulham matches this season and the increase in season ticket prices. CS reiterated that there have been no discussions about the setting of prices for next season and that the Trust’s feedback would be given weight when those decisions are taken.


The Trust put forward the suggestion made by a number of members that there could be a reduced number of tiers of loyalty points for some away fixtures. CS said that the Club recognised that loyalty points was an emotive issue for supporters but that the Club had received specific feedback that fans with a high number of loyalty points wanted the ability to buy tickets first. CS also commented that the Club are looking at other ways of giving supporters with high loyalty points additional benefits.


CS confirmed that the Club has never sold as many replica shirts. The Trust raised the issue of the cost of purchasing a replica shirt, which has risen considerably over the past few years. CS said that he was aware of this issue and it was one of the reasons why the Club had reinstated the ten per cent discount for season ticket holders this season.

The Trust also raised queries from members that a number of popular sizes of shirts, training kit and other merchandise sell out exceptionally quickly. CS explained that the Club has to place orders with their supplies seven months in advance, which accounts for the shortage of stock in some sizes. DD confirmed that this is standard practice within the industry. CS confirmed that the next delivery of adult shirts is due in October and November.

CS revealed that takings in the Club’s stadium store on Stevenage Road were 50% higher than ever before during the opening home game of the season against Crystal Palace. He also said that the Club were looking to freshen merchandise more regularly this season and that the Club have appointed a specific member of staff, Sean Davies, to oversee this.

CS and CM confirmed that this season’s official third kit will be last season’s black away kit.
Following a further discussion on the kit manufacturing process, CS said that the only organisations who can fully design their own Adidas shirts are Real Madrid, Bayern Munich, Manchester Utd and Germany.
In response to a question from the Trust, CS confirmed that the Club are still trying to still the shirt sponsor space on the Under 18 kit, which cannot display the Dafabet logo due to age restrictions on gambling.


The Trust had been made aware of instances of passwords and log-in information for the Fulham FC TV subscription service being sent in plain text email. The Trust raised this concern and the implications for GDPR. This issue will be looked into by CM and any supporters experiencing this should contact the Club immediately.


The Club admitted that, following the decision to make more card-only payment areas available within Craven Cottage for the friendly against Celta Vigo and the first Premier League home game against Crystal Palace, the signage and knowledge of staff was not good enough at these games. CS has undertaken a review of the current operation and is aiming to ensure that it is better for the forthcoming home game against Burnley.

It was also confirmed that it is the Club’s intention to operate a card-only payments policy in the Riverside Stand once the new stand is fully built.


The Trust raised the issue of over-zealous stewarding during the Celta Vigo game. CS and CM replied that the Club has to comply with the ground regulations and that Craven Cottage is designated an all-seater stadium, although they do recognise that there are some areas of the ground where supporters are left with a severely restricted view. CS commented that the Club are reliant on stewards to operate in line with their match day briefings, but said the Club would keep an eye on these issues.

The meeting closed at 1.32pm.

Tottenham Hotspur v Fulham: Awayday Guide


Fulham's first away fixture of the 2018/2019 Premier League season has been switched to Wembley Stadium due to delays in completing Tottenham's new stadium. There are a number of travel issues and alterations that could affect supporters' journeys to and from the match tomorrow, which we hope to summarise below.


Fulham have sold their full away allocation for this fixture. There will be no away tickets available on the day.


There are extensive engineering works taking place on the West Cost Mainline, which will impact train services out of London Euston station. There will be no Virgin Trains or West Midlands Trains running between London Euston and Milton Keynes Central and no London Overground services between London Euston and Watford Junction. London Underground Bakerloo line services will terminate at Queen’s Park. A rail replacement bus service will be in operation between Milton Keynes Central and Stanmore station, linking to London Underground Jubilee Line services.

This means there will be no Bakerloo or London Overground services calling at Wembley Central station on Saturday. Fulham supporters are strongly advised to take the London Underground to Wembley Park (Metropolitan or Jubilee Lines) or use the Chiltern Rail services to and from Wembley Stadium station. TfL have informed us that there will be an 'enhanced Metropolitan line' service operating on Saturday afternoon to cater for demand.


There will be no parking available at Wembley Stadium or in the surrounding streets. Wembley Stadium does operate a park and ride scheme and more details are available here.


The 18, 83, 92 and 224 bus routes stop in close proximity to Wembley Stadium. 


The designated away pub for this fixture is The Green Man (Dagmar Avenue, Wembley HA9 8DF). Most of the usual pubs around the stadium will be open, but it is up to individual landlords as to whether they will accept visiting supporters.


Wembley Stadium will be operating a cashless service at this fixture in order to reduce delays and queuing at the kiosks and bars within the stadium.


FST Election Results 2018




8th August 2018

It was an honour to be asked to be the independent Scrutineer for the Fulham Supporters’ Trust Board Elections 2018 and it has been an interesting experience.

Nine vacancies were declared, and ten nominations were received but on informing the nominees one decided to withdraw leaving us with nine nominees for nine positions.

Therefore, as the Independent Scrutineer, and in line with rule 3.7 of the Election Rules, I declare those nine nominees appointed.

Those appointed are: Ian Clarke; Sue Couch; Dan Crawford; Chris Gilbertson; Tom Greatrex; Les O’Gorman; Gerry Pimm; Archie Rhind-Tutt; and Owen Smith.

In line with the current Constitution, at the first Society Board meeting lots shall be drawn to determine which four nominees are appointed for a two-year term, or part thereof, and the other five will then be deemed to be appointed for a one-year term or part thereof.

There should then be a further election prior to the next AGM where three vacancies will be declared, and the five retiring Directors will be eligible to stand again for election as will any other eligible members. This will then leave the required two spaces for co-opted Directors.

As part of my role I am required to report whether the current Society Election Rules Regulations and Procedures and the Society Constitution were adhered to. I am satisfied they were.

However, I consider that both the current Election Rules, Regulations and Procedures and the current Constitution are no longer fit for purpose and need to be updated as a matter of urgency. The former for the next Election and the latter for proposal to the next AGM.

I would recommend that both are reviewed in consultation with Supporters Direct who will advise on best practice.

Best wishes, Neil Le Milliere

Independent Scrutineer 2018


Board Statements


FST Board Elections

To our Members


Thank you for your continued support and membership of the Trust. We have had a very positive year on the pitch, culminating in that tremendous #FFCWhiteWall of support in the Wembely sunshine as we secured promotion to the Premier League – with the new season now just around he corner.


I am pleased to say that for the Fulham Supporters’ Trust, we had a positive year too. We held an end of season event in May 2017, an entertaining evening with former manager Micky Adams, and hosted Fulham’s Chief Executive, Alistair Mackintosh, and Finance Director, Sean O’Laughlin for a Q&A at our AGM in the lead up to the play-off final this May.


With the support and representations from many Trust members, fans and residents alike, planning permission for a new Riverside stand was secured – an important aspect of keeping Fulham FC in Fulham for the long term. News of Shahid Khan’s interest in purchasing Wembley, also included a welcome commitment to maintaining plans for redevelopment of the Riverside Stand at Fulham, whether or not the FA agree to see Wembley.


The Trust has also continued to hold regular monthly meetings with Fulham management, and in late 2017 became the first (then) EFL club’s Supporters’ Trust to agree a memorandum of understanding with the Club to underpin that relationship. We ask our members to put forward issues to raise, and then reporting back to members after the meetings take place. We have been able to secure some changes in approach from the Club, and continue to act as an independent voice for Fulham fans – working with the Club in the interests of fans, and challenging them where that is needed.


The Trust is also affiliated to the two current national supporters bodies – Supporters Direct and the Football Supporters Federation (FSF). We have worked closely with SD on developing structured dialogue, memorandum of understanding and the protection of stadiums, and with the FSF on ticket pricing, kick off times and safe standing. Trust members are involved in both organisations.


The Trust belongs to you, our members, and is there to act as your voice to the custodians of our Club. As ever with such organisations, there is a small group of volunteers who undertake a lot of the hard work behind the scenes – some of the current Board will be standing down after many years of tireless service, and all of the current interim Board welcome the involvement of new people, with new ideas, a fresh perspective and a willingness to get involved to help build the Trust into the future.


If you have skills, experience and interest in finance, accounting, websites, social media, running events – or just want to pitch in, please do fill in the nomination from which can be downloaded from the link below, along with other information on the elections.If we have more nominations than places to fill, we will then run an election according to the Election timetable.

All documents can be downloaded here:

Election Rules

Election Timetable

Nomination Form


If you would like more information on getting involved in your Trust, then please do not hesitate to contact us via twitter (@fulhamsupptrust) or by email to fulhamtrust@gmail.com

Thank you again for your continued support.


Yours sincerely


Tom Greatrex

Chair, Fulham Supporters’ Trust


Notes from July meeting with Fulham Football Club

Michael Gregg and Dan Crawford of the Fulham Supporters’ Trust met with Alistair Mackintosh (AM, chief executive officer), Casper Sylsvig (CS, chief revenue officer), Carmelo Mifsud (CM, communications media relations manager), and David Daly (DD, non-executive director) of Fulham Football Club at Motspur Park on Tuesday 10th July 2018 at 10:30am

Following the commencement of sale for the first three home games of the season it came to the attention of fans that those who had purchased Membership to Fulham Football Club were to given first choice in buying available match tickets ahead of Season Ticket holders, this being a change from past practices. The Trust asked the club for clarification on the rules in place for buying Match Tickets.

CS confirmed that for home league games that those with Membership will be given first choice in buying home tickets. It will vary from game to game with regards how many they can per membership and that there will be a window for them to buy tickets before they are then released to Season Ticket holders and finally General Sale.

Reasons given were past purchase history data (Number of tickets sold to ST holders) and also to give those purchasing Membership value for money and help build the future fan base of the club.

The Trust asked if any changes like this in future could be published not just mentioned in the T&C’s so not to cause confusion and unrest in future.
The procedure for away tickets has not changed from previous seasons and will still be based on allocation and loyalty points. The Trust asked when tickets for Spurs away would become available and CS confirmed it should be during week commencing 16th July.
The Trust asked if the club would be using a scheme for Season Ticket holders who could not attend matches to have the ability to resell the Tickets.
CS said that they were finalising the details and should be launched soon.

With FFC playing a couple of games at Aldershot the Trust asked why they were being held there and not at Craven Cottage. AM replied that it was in part to save the pitch as it would not be fully ready until the first friendly and a combination of costs and ground availability elsewhere.

The Trust thanked the club for putting on the Coach for those fans who are going to be in France but again pointed out that better communication on when and where games would be played would have helped.

The Trust asked when the new kit would be made available and was informed it would be launched the day after the meeting.

On the question of main sponsor CS would not say who it was but did confirm that a higher calibre of sponsor had been reaching out to the club to get involved in many areas. He also pointed out that the club wanted to be faithful to previous sponsors where possible.

When asked if this would continue in the current format and pricing CM said that it would and that the content was looking to be enhanced and provide more for the subscribers.

Following up last month’s question on the ability to download and purchase both the Playoff Final and Season Highlights packages CS said they were still looking into it.

The Trust had received a couple of complaints due to fans being moved from seats they had bought as Season Ticket Holders. CM replied that while the regulations required the club to increase the size of the Press Box and also make space in the Riverside for a Camera site. The complaint we received was on how this had been dealt with and CM said he would look into the complaint and hope to resolve it. A point from this is that club have to make space for 3 UK based broadcasters and 15 overseas rights holders.

The Cottage Café has also now been closed and turned into a Press/media area for interviews and press conferences.

Once again, the Trust had received requests about the PA system. AM confirmed that new microphones had been purchased and that the system had been looked at close to the end of the season.

The Trust asked if it would be possible for the interviews that take place with ex-players at Half Time be recorded and made available on the website due to fans unable to hear them at the time or even watch on the big screens. AM asked CM to look into this and felt this was a good idea and one they should go forward with.

Asked by the Trust to give an update on the Riverside AM confirmed that no contractor was in place yet and that the date of a working group meeting to discuss the movement of Season Ticket holders would be chased and given to the Trust

The Trust asked what had led to Scott Parker coming back to the club and AM said that Scott had been asked to stay before he left for Spurs, but felt he needed to manage the U18 team there.

Following this last season the club approached Spurs and Scott re-joined the coaching team in the role vacated now by Stuart Gray.

The Trust asked about ongoing transfers and AM said that they are progressing and that news of arrivals should be in the next day or so. While they have a number in mind with regards the total number of players they want to bring in, the club did not want to make that public through these notes.
Work on finding some of the younger players clubs they can be loaned to has already started with two players already gone on season long loans.
Contract extensions are ongoing and hopefully a number of others will be announced over the coming weeks.
Meeting was still to arranged between DD and the Trust to kick off the work required to help make sure the new Riverside Stand incorporates Fulham’s History
Meeting closed 11:35am